Job Description
Join our dynamic team in Minneapolis for an immediate full-time opportunity! We're seeking a motivated IT Support Specialist to deliver exceptional technical assistance to our growing client base. This direct-hire position offers competitive compensation, comprehensive benefits, and rapid onboarding. If you're ready to hit the ground running in a fast-paced environment, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets and resolve user inquiries within SLA
- Deploy and configure workstations, laptops, and peripherals
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Monitor system performance and implement security protocols
Qualifications
- 2+ years of hands-on IT support experience
- Proficiency in Windows OS, Active Directory, and Office 365
- CompTIA A+ or equivalent certification preferred
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication abilities
- Ability to prioritize tasks in a high-pressure environment
- Valid driver's license and reliable transportation