Job Description
Join our dynamic team at Metropolitan Hospitality Group – New York's premier hospitality service provider! We're urgently seeking enthusiastic individuals for our front-desk and guest relations roles. No degree required – we value experience, attitude, and cultural awareness above formal education. Perfect opportunity for foreigners with exceptional communication skills and a passion for service.
Immediate start date available with competitive benefits, visa sponsorship assistance, and career growth pathways. Our inclusive environment celebrates diverse backgrounds and offers extensive on-the-job training.
Responsibilities
- Provide exceptional guest services and check-in/check-out assistance
- Manage reservation systems and coordinate with housekeeping departments
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Collaborate with international team members to ensure seamless operations
- Uphold brand standards and safety protocols
- Participate in cross-cultural training and team meetings
Qualifications
- No formal degree required – experience valued over credentials
- Fluency in English plus one additional language (Spanish, Mandarin, or Arabic preferred)
- Basic computer literacy and reservation system knowledge
- Strong interpersonal skills and cultural sensitivity
- Ability to work flexible shifts including nights/weekends
- Valid work authorization for USA (visa sponsorship available for eligible candidates)
- Previous customer service experience in hospitality a plus