Job Description
We are currently hosting an Urgent Hiring Event in Virginia Beach, VA, seeking dedicated professionals to join our growing Technical Support team. This is a unique opportunity to start a rewarding career immediately with a company that values innovation and customer satisfaction.
As a Technical Support Specialist, you will be the first point of contact for our clients, ensuring they receive top-tier assistance with their IT needs. We offer a comprehensive benefits package, including health insurance, paid time off, and professional development opportunities.
Why Apply?
- Immediate start available for qualified candidates.
- Competitive hourly wage with performance bonuses.
- Modern, collaborative work environment.
Responsibilities
- Provide exceptional technical support and troubleshooting for hardware, software, and network issues via phone and email.
- Diagnose complex technical problems and provide step-by-step solutions to end-users.
- Maintain accurate and detailed documentation of all technical interactions and resolutions in the CRM system.
- Escalate unresolved issues to senior engineers or third-party vendors when necessary.
- Collaborate with cross-functional teams to improve overall service quality and customer experience.
- Stay updated on the latest technology trends and internal tools to provide the best possible support.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- 1-2 years of experience in technical support, helpdesk, or customer service.
- Strong knowledge of Windows and Mac operating systems, as well as common office software.
- Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Ability to work in a fast-paced environment and manage multiple tickets simultaneously.
- Problem-solving mindset with a proactive approach to customer service.