Job Description
Are you looking for a stable night shift job in Ohio? Join our team at our upcoming Hiring Event! We are currently seeking motivated individuals to join our 24/7 operations team. This is a fantastic opportunity for those seeking full-time employment with competitive pay and immediate start dates.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Benefits: Comprehensive health, dental, and vision insurance.
- Shift Schedule: 7:00 PM – 4:00 AM (Rotating shifts available).
- Environment: Supportive team culture and modern facilities.
We are conducting an on-site Hiring Event in Columbus. Walk-ins are welcome, but we recommend registering in advance to secure your spot. Bring a resume and be ready to interview on the spot!
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email.
- Resolve complex customer issues while maintaining a high level of customer satisfaction (CSAT).
- Accurately document all interactions and account information into the CRM system.
- Collaborate with team leads to ensure operational goals are met during the night shift.
- Assist in training new hires and mentoring junior staff members.
- Identify trends in customer feedback and communicate them to management.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1 year of experience in customer service or call center operations.
- Must be available to work night shifts, weekends, and holidays.
- Strong verbal communication skills and active listening abilities.
- Basic computer proficiency (Microsoft Office Suite and CRM software).
- Ability to work independently in a fast-paced, high-pressure environment.