Job Description
Apex Digital Solutions is urgently hiring a Technical Support Specialist to join our growing team. Our primary operations are based in Boston, MA, but we are actively recruiting for qualified candidates residing in Georgia who are interested in our remote capacity. This is an immediate hire position with a start date of this week, offering a competitive salary and comprehensive benefits package.
Responsibilities
- Resolve Technical Issues: Diagnose and troubleshoot hardware and software problems for clients in both Boston and Georgia regions.
- Customer Support: Provide exceptional technical support via phone, email, and chat to ensure high customer satisfaction scores.
- Ticket Management: Log, track, and manage technical support tickets in the CRM system, ensuring timely resolution.
- System Maintenance: Perform routine system checks, updates, and maintenance to ensure network stability.
- Remote Assistance: Utilize remote desktop tools to assist clients with complex configurations and setups.
- Documentation: Maintain accurate records of technical issues and resolutions for future reference.
Qualifications
- Education: High school diploma or equivalent; Associate’s degree in Computer Science or IT preferred.
- Experience: Minimum of 1-2 years of experience in technical support or a related field.
- Technical Skills: Proficient in Microsoft Office Suite, Windows 10/11, and macOS troubleshooting.
- Communication: Excellent verbal and written communication skills, capable of explaining complex technical concepts to non-technical users.
- Flexibility: Willingness to work flexible hours, including some evenings or weekends to support urgent client needs.
- Location: Must reside in the Boston, MA area or Georgia (for remote role).