Job Description
We are urgently hiring! Apex Digital Solutions is looking for motivated, entry-level individuals to join our growing Technical Support team in Charlotte, NC. This is an excellent opportunity for candidates with no prior experience who are eager to launch a career in IT and customer service.
In this role, you will provide top-tier technical assistance to our clients, troubleshoot common hardware and software issues, and ensure customer satisfaction. We provide comprehensive training to help you succeed. If you are a quick learner with great communication skills, we want to hear from you today.
Why Choose Apex Digital Solutions?
- Urgent Hiring: Positions available immediately for the right candidate.
- No Experience Needed: We train all new hires from scratch.
- Growth Opportunities: Clear pathways to Senior Support and Management roles.
- Competitive Pay: $18 - $24.50/hour based on skills.
Key Responsibilities
- Answer incoming support tickets via phone and email in a timely and professional manner.
- Troubleshoot and resolve technical hardware and software issues for end-users.
- Document all customer interactions and technical resolutions in our CRM system.
- Guide customers through basic account setup and navigation of digital platforms.
- Collaborate with the senior technical team to escalate complex issues.
- Provide accurate information regarding product features and service upgrades.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy (ability to navigate Windows and Mac operating systems).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, target-driven environment.
- A friendly, patient, and customer-centric attitude.
- Reliable internet connection and a quiet home office space (if remote).
Responsibilities
- Answer incoming support tickets via phone and email in a timely and professional manner.
- Troubleshoot and resolve technical hardware and software issues for end-users.
- Document all customer interactions and technical resolutions in our CRM system.
- Guide customers through basic account setup and navigation of digital platforms.
- Collaborate with the senior technical team to escalate complex issues.
- Provide accurate information regarding product features and service upgrades.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy (ability to navigate Windows and Mac operating systems).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, target-driven environment.
- A friendly, patient, and customer-centric attitude.
- Reliable internet connection and a quiet home office space (if remote).