Job Description
Are you ready to launch a career in the technology sector?
NexGen Systems is currently seeking ambitious and motivated Entry Level IT Support Specialists to join our dynamic team in Houston, Texas. We pride ourselves on fostering a culture of growth and innovation, offering comprehensive training programs designed to take you from novice to professional without requiring prior experience.
In this role, you will be the first point of contact for our clients, ensuring technical issues are resolved efficiently while providing exceptional customer service. If you are a quick learner with a problem-solving mindset, we want to hear from you.
Responsibilities
- Respond to incoming customer support tickets and inquiries via phone, email, and live chat with a professional and empathetic tone.
- Troubleshoot and diagnose basic hardware and software issues, providing step-by-step solutions to end-users.
- Assist in the installation, configuration, and maintenance of company software and applications.
- Document all customer interactions, issues, and resolutions in the internal CRM database accurately and timely.
- Collaborate with senior IT staff to escalate complex technical issues and learn advanced troubleshooting techniques.
- Participate in weekly training sessions to stay updated on the latest industry trends and company protocols.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- No prior professional experience required; we value potential and attitude over pedigree.
- Strong interpersonal and communication skills with the ability to explain technical concepts to non-technical users.
- Basic computer literacy and familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Willingness to work in a fast-paced environment and adapt to changing priorities.
- Problem-solving mindset and a genuine desire to help others succeed.