Job Description
We are Hiring Immediately!
Memphis Tech Solutions is looking for a dedicated and energetic Customer Service Representative to join our dynamic team. If you are ready to kickstart your career in a supportive environment, we want to hear from you.
Why Choose Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Immediate Start: Don't wait—join us today!
- Modern Workplace: Enjoy a collaborative culture with career growth opportunities.
Take the next step in your career with us in the heart of Memphis!
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex technical and service issues with patience and professionalism.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with the technical support team to escalate and resolve tickets efficiently.
- Provide exceptional service that drives customer satisfaction and retention.
- Assist in training new team members and maintaining service standards.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience is a plus but not mandatory.
- Strong computer proficiency and typing skills (40+ WPM).
- Excellent verbal and written communication skills.
- Ability to work flexible shifts, including evenings and weekends.
- Problem-solving mindset with a focus on customer success.