Job Description
We are urgently hiring for a Customer Service & Logistics Specialist to join our dynamic team in El Paso, Texas. This is a high-impact role where you will be the face of our operations, ensuring seamless communication between clients and our supply chain network.
As part of our growth initiative, we are looking for driven professionals who thrive in fast-paced environments and are ready to start immediately. If you possess a sharp attention to detail and a passion for problem-solving, we want to hear from you.
Why Apply?
- Competitive hourly rate with performance bonuses.
- Immediate start date available.
- Comprehensive benefits package including health, dental, and vision.
- Modern office environment with a collaborative culture.
Responsibilities
- Manage High-Volume Communications: Handle a high volume of inbound and outbound calls, emails, and inquiries regarding orders, shipments, and account status with a focus on resolution.
- Coordinate Logistics: Schedule pickups and deliveries, track shipments in real-time, and resolve any delays or logistical challenges immediately.
- Client Relations: Serve as the primary point of contact for clients, ensuring 100% satisfaction and maintaining long-term professional relationships.
- Data Accuracy: Maintain accurate records in the CRM system, updating order statuses, inventory levels, and client information promptly.
- Issue Resolution: Troubleshoot complex problems related to billing, shipping errors, or service discrepancies and escalate to management when necessary.
- Team Collaboration: Work closely with the warehouse and shipping departments to ensure seamless operations and timely fulfillment.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree or Bachelor’s degree in Business, Logistics, or related field preferred.
- Experience: Minimum 1-2 years of experience in customer service, logistics, or supply chain management.
- Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with ERP or CRM software (e.g., SAP, Salesforce) is a plus.
- Communication: Exceptional verbal and written communication skills; ability to articulate complex information clearly.
- Problem Solving: Strong analytical skills with the ability to think critically and find solutions under pressure.
- Availability: Must be willing to work flexible hours, including weekends or overtime as business demands dictate.