Job Description
Join our dynamic team immediately! TechFlow Solutions is urgently hiring a Senior IT Support Specialist to deliver exceptional technical assistance to our Chicago-based clients. This high-impact role requires immediate availability and offers competitive compensation with comprehensive benefits. As a key member of our operations team, you'll troubleshoot complex IT infrastructure issues while maintaining industry-leading service standards. If you're a tech-savvy professional ready to hit the ground running, apply today and start your career with us in just 48 hours!
Responsibilities
- Provide Tier 3 technical support for enterprise-level hardware, software, and network systems
- Lead incident resolution for critical outages and service disruptions
- Implement and maintain cybersecurity protocols across client environments
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to optimize IT infrastructure
- Conduct system audits and recommend performance improvements
- Train junior staff on advanced troubleshooting methodologies
Qualifications
- 5+ years of progressive IT support experience with enterprise systems
- CompTIA Security+ and/or AWS Certified Cloud Practitioner certifications
- Expertise in Windows Server administration and Active Directory
- Strong knowledge of virtualization platforms (VMware/Hyper-V)
- Proven experience with ticketing systems (ServiceNow/Jira)
- Excellent written and verbal communication skills
- Ability to work flexible hours including on-call rotations
- Bachelor's degree in Computer Science or related field