Job Description
Immediate opening for a dynamic Customer Service Specialist in Louisville, KY! Join our fast-growing team and make an impact on our clients' experience. This urgent hiring position offers competitive pay, comprehensive benefits, and rapid career advancement. Don't miss this opportunity to join a company that values your skills and invests in your future.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and troubleshoot product problems efficiently
- Document all interactions and maintain accurate customer records
- Collaborate with technical teams to escalate complex issues
- Meet and exceed monthly performance metrics for response time and resolution rate
- Identify upsell opportunities and contribute to revenue goals
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 2 years of customer service or technical support experience
- Strong problem-solving and communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent; associate's degree preferred
- Must be available for flexible shifts including weekends
- Basic knowledge of Microsoft Office Suite
- Positive attitude with a customer-first mindset