Job Description
Are you a problem solver looking for a stable career with guaranteed weekly pay?
Triangle Solutions Inc. is expanding our technical support team in Raleigh, NC. We are looking for a dedicated Technical Support Specialist to join our fast-paced environment. In this role, you will be the first point of contact for our clients, resolving technical issues efficiently and professionally.
Join us and enjoy a competitive hourly rate with paydays every Friday. We offer a modern work environment and opportunities for growth within the company.
Why Join Us?
- Weekly Payroll: Get paid every Friday on time.
- Modern Office: Located in the heart of Raleigh.
- Professional Development: Ongoing training and certification support.
Responsibilities
- Diagnose and resolve technical hardware and software issues for clients via phone and email.
- Provide exceptional customer service and maintain high satisfaction ratings.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the engineering team to escalate complex issues.
- Conduct remote troubleshooting sessions to restore client functionality.
- Maintain up-to-date knowledge of company products and technical protocols.
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred.
- Minimum of 1 year of experience in technical support or customer service.
- Strong problem-solving skills with the ability to think on your feet.
- Excellent verbal and written communication skills.
- Familiarity with Microsoft Office Suite and remote desktop tools.
- Ability to work in a fast-paced, high-volume environment.