Job Description
Join Our Team and Get Paid Weekly!
Are you looking for a stable career with a direct hire opportunity and weekly paychecks? Apex Tech Solutions is currently seeking a dedicated Technical Support Specialist to join our growing team in Arlington, Virginia. We offer a modern work environment, comprehensive benefits, and the chance to work with cutting-edge technology.
Why Choose Us?
- Weekly Pay Schedule
- Direct Hire Position (No Temp Agencies)
- Health, Dental, and Vision Insurance
- 401(k) Retirement Plan with Company Match
- Paid Time Off and Holidays
Job Summary
We are looking for a proactive and customer-focused individual to provide top-tier technical support to our internal staff and clients. If you have a knack for solving problems and enjoy helping others, this is the perfect role for you.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Respond to incoming tickets and customer inquiries via phone and email in a timely manner.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Document all technical issues, resolutions, and user interactions accurately in the ticketing system.
- Collaborate with senior IT staff to escalate and resolve complex technical issues.
- Conduct basic training for new employees regarding office equipment and software usage.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or related field preferred.
- 1-2 years of experience in a help desk or technical support role.
- Strong knowledge of Microsoft Windows and Mac operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Must be eligible to work in the United States without sponsorship.