Job Description
Are you searching for weekend shift jobs in Philadelphia PA that combine technical expertise with great work-life balance? Apex Tech Support is looking for a dedicated Technical Support Specialist to join our elite weekend operations team.
As a key player in our support structure, you will handle complex technical inquiries, ensuring our clients experience zero downtime during their peak weekend usage. This role offers a competitive salary and the flexibility to enjoy your weekdays free of work obligations.
Responsibilities
- Provide Tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues for enterprise clients.
- Maintain accurate and detailed records of all technical interactions and ticket statuses.
- Collaborate with the on-site team during Monday-Friday shifts to ensure seamless handovers.
- Stay updated on the latest technology trends and internal software updates.
Qualifications
- Associate degree in Computer Science, IT, or equivalent technical experience.
- 1+ years of experience in technical support or help desk environments.
- Strong knowledge of Windows and Linux operating systems.
- Must be available to work Saturday and Sunday (Rotating schedules may apply).
- Excellent written and verbal communication skills.