Job Description
Are you a problem-solver who thrives in a fast-paced environment? Apex Digital Systems is looking for a talented Technical Support Specialist to join our growing team in Los Angeles. We are committed to hiring based on potential and skill, offering a Generous Sign-On Bonus to the right candidate.
In this role, you will be the first line of defense for our clients, ensuring seamless technical operations. We value diverse backgrounds and do not require a traditional degree for this position—we are looking for hands-on experience and a passion for technology.
Why Join Us?
- Sign-On Bonus: Up to $5,000 upon hiring.
- Competitive salary with annual performance reviews.
- Modern, collaborative workspace in the heart of Downtown LA.
- Comprehensive health benefits and paid time off.
- Clear pathways for internal promotion and certification reimbursement.
Responsibilities
- Diagnose, troubleshoot, and resolve complex hardware and software technical issues for end-users.
- Provide exceptional customer service via phone, email, and remote desktop support.
- Document all technical issues, resolutions, and customer feedback in our CRM system.
- Collaborate with the engineering team to identify trends and improve product stability.
- Mentor junior support staff and conduct basic training sessions.
- Ensure all service level agreements (SLAs) are met with high customer satisfaction ratings.
Qualifications
- High school diploma or equivalent (No degree required).
- 1-2 years of experience in technical support, IT help desk, or customer service.
- Strong understanding of operating systems (Windows, macOS) and office software.
- Excellent verbal and written communication skills.
- Ability to explain complex technical concepts to non-technical users clearly.
- Self-motivated with a proactive approach to problem-solving.