Job Description
Are you a tech enthusiast looking for a stable career with weekly pay? InnoTech Systems is seeking a dedicated Technical Support Specialist to join our Raleigh-based team. We offer a direct hire opportunity with the flexibility of remote work options. Join us and enjoy competitive benefits, weekly paychecks, and a supportive work environment.
Why Join Us?
- Direct Hire Opportunity: Move from application to hire with confidence.
- Weekly Pay: Get paid on time, every week.
- Flexible Work: Enjoy the convenience of working from home or our Raleigh office.
Job Summary
We are looking for a proactive and detail-oriented individual to assist our employees with technical issues. You will play a crucial role in maintaining our IT infrastructure and ensuring smooth daily operations for our remote and on-site workforce.
Responsibilities
- Provide exceptional technical support to employees via phone, email, and ticketing systems (Jira/Zendesk).
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Assist with software deployment, updates, and patch management.
- Maintain accurate documentation of all technical issues and resolutions in our knowledge base.
- Collaborate with senior IT staff to improve system efficiency and user experience.
- Monitor system performance and proactively address potential outages.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or related field preferred.
- 1-3 years of proven experience in IT support, help desk, or a similar technical role.
- Strong knowledge of Microsoft Windows, Microsoft Office 365, and basic networking concepts.
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
- Strong verbal and written communication skills with a focus on customer service.
- Ability to work independently in a remote or hybrid environment with minimal supervision.