Job Description
We are seeking a driven and detail-oriented Technical Support Specialist to join our elite team in Seattle. If you are looking for a career with immediate start opportunities and a reliable weekly pay schedule, we want to meet you.
At Apex Digital, we bridge the gap between complex technology and user experience. You will be responsible for ensuring our clients have seamless access to their digital tools, providing expert guidance and rapid solutions to technical roadblocks.
Responsibilities
- Provide tier-1 and tier-2 technical support via phone, email, and chat to resolve customer inquiries efficiently.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Maintain accurate and detailed documentation of all support tickets and resolutions in our CRM system.
- Collaborate with the engineering team to escalate complex incidents and provide feedback.
- Stay current with industry trends and product updates to deliver informed assistance.
- Ensure high customer satisfaction scores through professional and empathetic communication.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred.
- 1-2 years of experience in a help desk or customer support role.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills.
- Ability to work flexible hours and adapt to a fast-paced environment.