Job Description
Are you looking for weekly pay jobs in Nashville, TN with growth opportunities? Nashville Tech Solutions is seeking a dedicated Technical Support Representative to join our dynamic team. We prioritize stability, employee well-being, and professional development. Enjoy the peace of mind that comes with getting paid on time, every week, while helping our clients solve complex technical challenges.
As a key member of our support team, you will serve as the bridge between our clients and our technical solutions. We offer a hybrid work model, competitive benefits, and a culture that values your time and expertise.
Responsibilities
- Provide top-tier technical support via phone, email, and chat to resolve hardware and software issues for our diverse client base.
- Troubleshoot connectivity problems, navigate operating systems, and guide users through technical procedures.
- Document all customer interactions and technical resolutions accurately in our CRM system.
- Collaborate with the engineering and development teams to escalate complex issues and provide feedback on user experience.
- Maintain a high level of product knowledge and stay updated on new software releases and patches.
- Ensure all support tickets are resolved within agreed-upon service level agreements (SLAs).
Qualifications
- High school diploma or equivalent required; Associate degree or technical certification preferred.
- Basic to intermediate computer literacy, including experience with Windows and Mac operating systems.
- Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Proven ability to troubleshoot problems and work independently with minimal supervision.
- Reliable internet connection and a quiet workspace are essential for remote work.
- Must be eligible to work in the United States.