Job Description
Join our dynamic team at GlobalTech Innovations, where diversity drives innovation! We're seeking a Foreigner-Friendly IT Support Specialist to join our New York headquarters. Enjoy a competitive salary, exceptional benefits, and a $10,000 sign-on bonus to kickstart your career in the Big Apple. We provide comprehensive visa sponsorship and cultural integration support for international candidates. Work in a collaborative environment where your unique perspective is valued, and grow your career with industry-leading technology.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via remote and on-site assistance
- Manage Active Directory, Office 365, and cloud infrastructure
- Document IT procedures and maintain knowledge base articles
- Collaborate with global teams on cross-functional projects
- Train employees on cybersecurity best practices
- Support system upgrades and patch management
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 2+ years in IT support or helpdesk roles
- Proficiency in Windows/macOS, networking fundamentals, and cloud services
- Excellent English communication skills (written and verbal)
- Valid work authorization (visa sponsorship available)
- Experience with ticketing systems (ServiceNow, Jira)
- CompTIA A+/Network+ certification preferred