Job Description
We are seeking a highly skilled Senior Technical Support Specialist to join our dynamic team in Tampa, Florida. As a Foreigner Friendly employer, we actively welcome international talent and provide the necessary equipment to ensure you succeed in a world-class English-speaking work environment.
At Apex Solutions, we pride ourselves on delivering exceptional technical services to our clients. This is an excellent opportunity for a dedicated professional to advance their career while enjoying the vibrant culture of Tampa.
Key Highlights:
- Full remote and on-site support options available.
- Latest MacBook Pro and dual monitors provided.
- Relocation support for qualified candidates.
- Competitive health, dental, and vision insurance.
Don't miss your chance to work with a forward-thinking company. Apply now!
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues.
- Configure, deploy, and maintain company devices, including laptops, smartphones, and peripherals.
- Manage IT asset inventory and ensure all equipment is properly logged and tracked.
- Respond to helpdesk tickets and incidents promptly, aiming for a high first-contact resolution rate.
- Collaborate with cross-functional teams to improve IT processes and user experience.
Qualifications
- Minimum 3 years of experience in a technical support or helpdesk role.
- Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience.
- Strong proficiency in Windows, macOS, and Microsoft Office Suite.
- Excellent written and spoken English communication skills.
- Ability to explain complex technical concepts clearly to non-technical users.
- CompTIA A+ or similar IT certification preferred.