Job Description
We are looking for a Senior Technical Support Specialist to join our dynamic team in Riverside, CA. In this role, you will be the first line of defense for our enterprise clients, resolving complex technical issues and ensuring seamless system operations.
At Apex Tech Solutions, we believe in high-paying opportunities for talented individuals regardless of academic background. If you possess the right certifications and hands-on experience, this is your chance to advance your career without the need for a traditional degree.
Why Join Us?
- Competitive salary with annual performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible remote and hybrid work options.
- Professional development and certification reimbursement.
Responsibilities
- Provide advanced technical troubleshooting for hardware, software, and network connectivity issues.
- Manage and prioritize a high volume of incoming support tickets using our ticketing system (Zendesk/Jira).
- Conduct on-site and remote system audits to ensure compliance and security standards.
- Mentor junior support staff and conduct regular knowledge base training sessions.
- Collaborate with the engineering team to identify trends and implement long-term solutions.
- Install, configure, and maintain workstations, printers, and peripherals.
Qualifications
- 5+ years of hands-on experience in IT support, help desk, or systems administration.
- CompTIA A+ and Network+ certifications are highly preferred.
- Strong understanding of Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to lift and carry server equipment and peripherals when necessary.
- Strong problem-solving skills and the ability to work independently.