Job Description
Join TechSolutions Pro as a Senior Technical Support Specialist and launch your high-paying tech career without a degree! We're seeking motivated individuals in Plano, TX to provide elite technical support to enterprise clients. Enjoy competitive salaries, comprehensive benefits, and a clear path to advancement. No degree required – we value hands-on experience and problem-solving skills above formal education. If you're passionate about technology and ready to earn $75K+, apply today!
Responsibilities
- Diagnose and resolve complex hardware/software issues for Fortune 500 clients
- Implement and maintain network security protocols across hybrid environments
- Train clients on advanced cloud technologies (AWS, Azure, Google Cloud)
- Lead cross-functional projects to optimize IT infrastructure
- Document technical solutions and create knowledge base articles
- Mentor junior support staff and contribute to process improvements
Qualifications
- 3+ years of hands-on technical support experience
- Expertise in Windows Server, Linux, and virtualization (VMware/Hyper-V)
- Strong networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
- CompTIA Network+ or equivalent certification preferred
- Exceptional troubleshooting and customer communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently and manage high-priority escalations