Job Description
Join Omaha's premier tech innovator as a Senior Technical Support Specialist! No degree required – we value hands-on expertise and problem-solving prowess. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment. Transform your technical skills into a high-earning career path while delivering exceptional service to Fortune 500 clients.
Responsibilities
- Diagnose and resolve complex hardware/software issues across enterprise systems
- Implement network security protocols and infrastructure upgrades
- Mentor junior technicians and optimize support workflows
- Collaborate with engineering teams on system integrations
- Document technical procedures and maintain knowledge base
- Analyze performance metrics to enhance service delivery
Qualifications
- 5+ years of IT support experience with enterprise systems
- Industry certifications (CompTIA A+/Network+, Cisco CCNA) preferred
- Expertise in Windows/Linux environments and cloud platforms
- Exceptional troubleshooting and root cause analysis skills
- Strong communication abilities for technical/non-technical audiences
- Proven experience with ticketing systems (ServiceNow, Jira)