Job Description
We are seeking a dynamic Senior Technical Support Engineer to join our rapidly expanding team based in Florida. This is a Direct Hire position offering the flexibility of remote work combined with the stability of a full-time career.
As a key member of our support division, you will be responsible for diagnosing and resolving complex technical issues for our enterprise clients. If you are a problem solver who thrives in a fast-paced, remote-first environment, this is the perfect opportunity to advance your career.
Responsibilities
- Provide advanced troubleshooting and technical support for complex system issues via phone, chat, and email.
- Collaborate with cross-functional engineering teams to escalate and resolve recurring bugs.
- Document technical procedures and knowledge base articles to improve team efficiency.
- Conduct remote training sessions for new clients to ensure product adoption.
- Monitor system health and performance metrics to proactively address potential outages.
Qualifications
- Minimum of 5 years of experience in technical support, system administration, or help desk roles.
- Strong understanding of cloud platforms (AWS/Azure) and networking protocols.
- Excellent written and verbal communication skills.
- Ability to work independently in a fully remote setting.
- Bachelor’s degree in Computer Science or equivalent technical experience.