Job Description
Immediate Hire Opportunity! Join our dynamic IT team in Honolulu as a Senior IT Support Specialist. We're seeking skilled professionals with visa sponsorship eligibility to deliver exceptional technical support to our clients. Enjoy Hawaii's vibrant culture while advancing your career in a forward-thinking organization. This is a direct-hire position with competitive compensation and comprehensive benefits.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and security protocols
- Deploy and maintain cloud infrastructure solutions
- Collaborate with cross-functional teams on IT projects
- Document technical procedures and create knowledge base articles
- Monitor system performance and implement optimizations
Qualifications
- 3+ years of IT support experience in enterprise environments
- Proficiency in Windows, macOS, Linux, and cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Valid U.S. work authorization or eligible for visa sponsorship
- Strong problem-solving and communication skills
- Experience with ticketing systems (ServiceNow, Jira)