Job Description
Are you a technical problem-solver looking for an immediate hire opportunity in the heart of Las Vegas? Apex Digital Solutions is seeking a highly skilled Senior IT Support Specialist to join our growing team. We value innovation, speed, and technical excellence, offering a competitive salary and a collaborative environment.
In this role, you will be the first point of contact for our employees, resolving complex technical issues while ensuring business continuity. If you are ready to start immediately and make a significant impact, we want to hear from you.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve hardware, software, network, and printer issues for a diverse user base efficiently.
- System Management: Manage user accounts, Active Directory permissions, and ensure secure access protocols are followed at all times.
- Device Deployment: Oversee the deployment, configuration, and maintenance of end-user devices (laptops, mobiles, tablets).
- Remote Support: Provide excellent remote technical support via ticketing systems and remote desktop tools.
- Network Maintenance: Assist in maintaining local area networks (LAN) and wide area networks (WAN) to ensure optimal performance.
- Documentation: Maintain accurate logs and documentation of all technical issues and resolutions.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or equivalent work experience.
- Certifications: CompTIA A+, Network+, or Microsoft Certified Professional (MCP) preferred.
- Experience: Minimum of 3-5 years of experience in IT support or help desk roles.
- Technical Skills: Proficiency in Windows 10/11, Microsoft Office 365, and remote access tools.
- Communication: Exceptional verbal and written communication skills with the ability to explain technical concepts to non-technical staff.
- Availability: Must be available to start immediately and work occasional on-call hours.