Job Description
Are you a problem-solver looking for an immediate opportunity? TechNova Solutions is currently hiring a Senior IT Support Specialist to join our dynamic team in Virginia Beach, VA.
We are looking for a proactive professional who thrives in a fast-paced environment and can deliver top-tier technical support to our clients. If you are ready to start immediately and make an impact, we want to hear from you.
Why Join Us?
- Immediate Start: Onboard and begin contributing from day one.
- Competitive Salary: Earn between $65,000 and $85,000 based on experience.
- Modern Tech Stack: Work with cutting-edge tools and infrastructure.
Responsibilities
- Provide advanced technical support to employees via phone, email, and in-person, resolving hardware and software issues with minimal downtime.
- Manage and maintain the company's local area network (LAN), ensuring optimal performance and security.
- Oversee the deployment, configuration, and maintenance of desktops, laptops, printers, and mobile devices.
- Administer Active Directory and manage user accounts, permissions, and security protocols.
- Collaborate with the development team to troubleshoot complex application issues and provide technical documentation.
- Monitor system health and perform regular backups to ensure data integrity.
- Train staff on new software updates and best practices for cybersecurity hygiene.
Qualifications
- Minimum of 3-5 years of experience in IT support, helpdesk, or system administration.
- Strong knowledge of Windows Server, Active Directory, and Microsoft 365 Suite.
- Experience with network troubleshooting (TCP/IP, DNS, DHCP) and hardware repair.
- CompTIA A+, Network+, or Security+ certification is highly preferred.
- Excellent verbal and written communication skills to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- High school diploma or equivalent; Associate’s or Bachelor’s degree in Computer Science or a related field is a plus.