Job Description
Join TechSolutions Inc. as a Senior IT Support Specialist and launch a high-paying career in Buffalo's thriving tech scene. No college degree required – we value hands-on expertise and problem-solving skills. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid advancement in a dynamic environment.
We're seeking passionate individuals to deliver exceptional technical support to enterprise clients. If you excel at troubleshooting complex systems and thrive in collaborative settings, this role is your gateway to financial growth without the burden of student debt.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage enterprise network infrastructure including routers, switches, and firewalls
- Implement cybersecurity protocols and conduct vulnerability assessments
- Train end-users on system usage and best practices
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on system upgrades
- Monitor network performance using tools like SolarWinds and Nagios
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certifications or equivalent demonstrable skills
- Proficiency in Active Directory, Exchange Online, and Azure AD
- Strong analytical and troubleshooting abilities
- Excellent written/verbal communication skills
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Ability to work flexible hours including occasional on-call duties