Job Description
Join our dynamic team as a Senior IT Support Specialist in Charlotte and build a high-paying career without a degree! We're seeking motivated professionals to provide exceptional technical support to enterprise clients. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in one of America's fastest-growing tech hubs. No formal degree required – we value hands-on experience and industry certifications above all else.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Manage enterprise-level cybersecurity protocols and incident response
- Implement cloud infrastructure solutions including AWS/Azure migrations
- Train end-users on cybersecurity best practices and system optimization
- Collaborate with development teams on DevOps pipeline integration
- Maintain compliance with HIPAA/PCI-DSS security standards
- Lead cross-departmental IT projects from conception to deployment
Qualifications
- 3+ years of hands-on IT support experience with enterprise systems
- Industry certifications (CompTIA A+/Network+, AWS Cloud Practitioner)
- Expertise in Active Directory, VPN configuration, and virtualization (VMware)
- Strong problem-solving skills with diagnostic methodologies
- Experience with ticketing systems (ServiceNow, Jira) and ITIL frameworks
- Ability to communicate technical concepts to non-technical stakeholders
- Valid driver's license and willingness for occasional on-site visits