Job Description
Join TechNova Solutions and launch a high-paying tech career without a degree! We're seeking a motivated Senior IT Support Specialist to join our dynamic team in Boston. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of America's top tech hubs. No formal degree required – proven skills and drive are what matter most.
Responsibilities
- Diagnose and resolve complex hardware/software issues across 500+ endpoints
- Manage cloud infrastructure (AWS/Azure) and cybersecurity protocols
- Lead cross-functional IT projects and vendor management initiatives
- Create technical documentation and conduct team training sessions
- Optimize network performance and implement system upgrades
- Provide 24/7 on-call support during critical incidents
Qualifications
- 3+ years of hands-on IT support experience (degree not required)
- Expertise in Windows/macOS, Active Directory, and network security
- AWS/Azure certification or equivalent cloud platform experience
- Exceptional troubleshooting and customer service skills
- Ability to manage competing priorities under tight deadlines
- CompTIA Network+ or similar certification preferred