Job Description
Join TechSolutions Inc. as a Senior IT Support Specialist in Raleigh and earn a premium salary without a degree requirement. We're seeking experienced tech professionals to deliver exceptional support to our enterprise clients. This role offers competitive compensation, comprehensive benefits, and clear career advancement pathways. If you possess hands-on technical expertise and a passion for problem-solving, this is your opportunity to thrive in Raleigh's booming tech sector.
Responsibilities
- Provide advanced technical support for hardware, software, and network infrastructure
- Lead troubleshooting sessions for complex system issues across enterprise environments
- Develop and maintain IT documentation, including SOPs and knowledge base articles
- Collaborate with cross-functional teams to implement system upgrades and security patches
- Mentor junior support staff and conduct technical training sessions
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 5+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification (or equivalent experience)
- Proficiency in Windows Server administration and cloud technologies (AWS/Azure)
- Strong analytical skills with experience in root cause analysis methodologies
- Excellent communication abilities for technical and non-technical stakeholders
- Valid North Carolina driver's license with clean driving record