Job Description
Join TechFlow Solutions as a Senior IT Support Specialist and launch your career in Portland's thriving tech scene! We're seeking ambitious professionals to deliver enterprise-level technical support without requiring a 4-year degree. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in one of America's most innovative cities. No degree needed—skills and experience matter most!
Responsibilities
- Provide Tier 3 technical support for 500+ enterprise users across hardware, software, and network infrastructure
- Lead complex system migrations and cybersecurity incident response protocols
- Mentor junior IT staff and develop departmental SOP documentation
- Collaborate with cloud engineering teams on AWS/Azure integration projects
- Optimize IT asset lifecycle management and vendor relationships
- Implement proactive monitoring tools to reduce system downtime
Qualifications
- 5+ years of progressive IT support experience in enterprise environments
- CompTIA Network+ and Security+ certifications (or equivalent practical experience)
- Expert-level troubleshooting for Windows/Linux systems and cloud platforms
- Proven experience with ServiceNow, SCCM, or enterprise ticketing systems
- Strong documentation skills with ITIL foundation knowledge
- Ability to lead cross-functional technical projects under tight deadlines
- Portfolio demonstrating 3+ successful system implementations