Job Description
Join our dynamic team as a Senior IT Support Specialist and unlock your potential without a degree! We're seeking tech-savvy professionals to deliver exceptional IT infrastructure support for Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and career growth in Jacksonville's thriving tech hub.
Why Join Us? • Industry-leading salary packages • Flexible work arrangements • Continuous training programs • 401(k) with company match • Health/dental/vision insurance
Responsibilities
- Manage and troubleshoot complex cloud infrastructure (AWS/Azure)
- Provide Tier 3 technical support for enterprise systems
- Implement cybersecurity protocols and disaster recovery plans
- Lead cross-functional IT projects with agile methodologies
- Mentor junior support specialists and document procedures
- Collaborate with vendors for hardware/software solutions
Qualifications
- 5+ years of hands-on IT support experience
- Expertise in network administration (Cisco/Juniper)
- CompTIA Security+ or equivalent certification
- Proficiency in PowerShell and scripting languages
- Strong problem-solving and communication skills
- Ability to work independently and under pressure