Job Description
Join our dynamic team as a Senior IT Support Specialist where your expertise directly shapes our tech infrastructure. We value practical skills over formal education and offer industry-leading compensation for top-tier talent. As a key member of our Portland-based operations, you'll troubleshoot complex systems, implement cutting-edge solutions, and mentor junior staff—all while enjoying Oregon's vibrant tech ecosystem.
Why NexusTech?
- Competitive salary with quarterly bonuses
- Comprehensive health benefits (100% coverage for employees)
- Professional development stipend ($5,000/year)
- Hybrid work model (3 days in-office, 2 remote)
Responsibilities
- Diagnose and resolve complex hardware/software issues across 500+ devices
- Implement and maintain cybersecurity protocols including firewalls and encryption
- Lead infrastructure upgrades including server migrations and cloud integrations
- Train staff on new technologies and best practices
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- 5+ years of hands-on IT support experience
- CompTIA Security+ or equivalent certification
- Expertise in Windows Server administration and Active Directory
- Strong scripting skills (PowerShell/Bash)
- Proven experience with cloud platforms (AWS/Azure)
- Exceptional troubleshooting methodology and documentation
- Ability to work independently with minimal supervision