Job Description
Join our award-winning team at Grand Resort Las Vegas as a Seasonal Guest Services Associate! We're seeking enthusiastic remote-friendly professionals to deliver exceptional hospitality experiences during our peak season. This 6-month position offers H2B visa sponsorship for qualified international candidates, combining on-site guest engagement with flexible remote administrative support. Enjoy competitive pay, complimentary resort benefits, and the opportunity to work in one of the world's premier entertainment destinations.
Responsibilities
- Deliver exceptional in-person guest experiences at resort reception and key service points
- Manage remote check-in processes and digital concierge services
- Coordinate with housekeeping and maintenance teams via remote communication tools
- Process guest payments and resolve billing inquiries using resort systems
- Assist with event preparation and seasonal guest activity coordination
- Maintain accurate guest records through resort management software
- Participate in cross-departmental training sessions (remote and on-site)
Qualifications
- Eligible for H2B visa sponsorship (non-immigrant status required)
- Minimum 1 year hospitality or customer service experience
- Proficient in remote communication tools (Zoom, Slack, Microsoft Teams)
- Strong written and verbal English communication skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of resort property management systems (PMS)
- Valid driver's license and reliable transportation
- Ability to stand/walk for extended periods (on-site duties)