Job Description
Join our dynamic team as a Seasonal Customer Support Specialist with full H2B visa sponsorship! We're seeking motivated individuals to provide exceptional remote customer service during our peak season. Enjoy the flexibility of working from anywhere while supporting our clients in the hospitality industry. This is a fantastic opportunity for H2B visa holders to gain valuable experience in a supportive, remote-friendly environment.
Responsibilities
- Deliver outstanding remote customer support via phone, email, and chat
- Resolve client inquiries and issues efficiently using CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain accurate case records
- Participate in seasonal training programs to enhance product knowledge
- Adhere to service level agreements and quality standards
- Support seasonal campaign initiatives during peak demand periods
Qualifications
- Valid H2B visa status or eligibility for sponsorship
- Minimum 1 year customer service experience
- Excellent written and verbal communication skills
- Ability to work independently in a remote setting
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving and multitasking abilities
- Flexible schedule availability including weekends
- High school diploma or equivalent required