Job Description
Join Our Urgent Hiring Initiative! Immediate Remote Tech Support Positions Available in Memphis, TN
NexusTech Solutions is seeking motivated Tech Support Specialists to join our remote team immediately. This urgent hiring drive offers exceptional career growth for professionals ready to hit the ground running. Enjoy flexible remote work while providing critical technical support to enterprise clients across the United States.
Why Join Us?
- Competitive compensation with performance bonuses
- Comprehensive benefits package (health, dental, vision)
- 100% remote work environment
- Cutting-edge tech resources and training
- Collaborative culture focused on innovation
Responsibilities
- Diagnose and resolve complex technical issues via phone, chat, and remote desktop
- Manage service tickets using JIRA and Zendesk platforms
- Document troubleshooting steps and solutions in knowledge base
- Collaborate with Tier 2 engineers for escalations
- Provide exceptional customer experience with SLA adherence
- Conduct system health checks and preventive maintenance
- Mentor junior support staff during onboarding
Qualifications
- 3+ years of technical support experience
- Proficiency in Windows/macOS and cloud platforms (AWS, Azure)
- Strong network troubleshooting skills (TCP/IP, DNS, VPN)
- Excellent written and verbal communication skills
- CompTIA A+ or equivalent certification preferred
- Experience with CRM systems (Salesforce)
- Ability to work independently with minimal supervision
- US-based work authorization required