Job Description
Join TechNova Solutions as a Remote Night Shift Specialist and become part of our innovative team serving clients across the Pacific Northwest. This direct-hire opportunity offers competitive compensation, full benefits, and the flexibility of remote work while supporting critical overnight operations. We're seeking dedicated professionals who thrive in dynamic environments and deliver exceptional service during non-standard hours.
What You'll Love:
- 100% remote work with flexible scheduling
- Comprehensive health, dental, and vision benefits
- Professional development stipend
- Team-building events and recognition programs
Responsibilities
- Monitor and respond to client inquiries and system alerts during overnight hours (11 PM - 7 AM)
- Execute routine system maintenance and performance optimization tasks
- Document incident reports and escalate complex issues to day-shift teams
- Collaborate with global teams using communication platforms like Slack and Microsoft Teams
- Maintain accurate logs of operational activities and system performance metrics
- Participate in cross-functional training sessions to expand technical expertise
- Ensure 99.9% system uptime through proactive monitoring and troubleshooting
Qualifications
- Minimum 2 years of experience in technical support or operations roles
- Proficiency with ticketing systems (Jira, ServiceNow) and monitoring tools (Datadog, SolarWinds)
- Strong problem-solving abilities with Linux/Windows environments
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection and dedicated workspace
- Flexibility to adjust schedule during critical incidents
- Preferred: ITIL Foundation certification or cloud computing experience (AWS/Azure)