Job Description
Join our dynamic team immediately as a Remote IT Support Specialist! We're urgently hiring tech-savvy professionals to deliver exceptional customer support and resolve technical issues for our clients based in Memphis, TN. This full-time remote position offers flexible hours and competitive compensation for qualified candidates ready to start immediately.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Install and configure computer systems, software, and peripheral devices
- Document all technical issues and solutions in ticketing systems
- Collaborate with cross-functional teams to improve IT infrastructure
- Conduct user training on new technologies and best practices
Qualifications
- Associate degree in IT or related field (or equivalent experience)
- 2+ years of remote IT support experience
- Proficiency in Windows OS, networking fundamentals, and cloud services
- Strong troubleshooting and problem-solving abilities
- Excellent communication skills and customer service orientation
- CompTIA A+ or similar certification preferred
- Ability to work independently with minimal supervision