Job Description
Join TechSolutions Inc. as a Remote IT Support Specialist and become part of our award-winning team! We're seeking a tech-savvy professional to deliver exceptional remote IT support to our clients across Oklahoma City and beyond. This immediate hire opportunity offers competitive compensation, flexible remote work, and career growth in a cutting-edge tech environment. If you're passionate about problem-solving and delivering outstanding customer service, apply today!
Responsibilities
- Provide Tier 2/3 remote technical support for hardware, software, and network issues
- Manage and resolve helpdesk tickets via ticketing system (ServiceNow)
- Deploy and configure cloud-based solutions (Microsoft Azure, Office 365)
- Collaborate with cross-functional teams to implement IT infrastructure projects
- Document technical procedures and create knowledge base articles
- Monitor system health and perform proactive maintenance
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and VPN technologies
- Experience with virtualization (VMware/Hyper-V) and cloud platforms
- Strong analytical and troubleshooting skills with excellent communication
- Bachelor's degree in IT or related field preferred
- Ability to work independently with minimal supervision