Job Description
Join our diverse, inclusive team at GlobalTech Innovations! We're seeking a Remote-Friendly IT Support Specialist to provide exceptional technical assistance to our global workforce. Based in Louisville, KY, this role offers full flexibility for remote work while supporting our U.S.-based operations. We proudly welcome international candidates and provide visa sponsorship assistance for qualified professionals. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment that values cultural diversity and work-life balance.
Responsibilities
- Deliver remote technical support via ticketing systems, chat, and video conferencing
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and security protocols
- Document incidents, solutions, and standard operating procedures
- Collaborate with global teams to implement IT infrastructure improvements
- Provide onboarding support for new international employees
- Maintain knowledge base articles and training materials
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- Proficiency in English (written/spoken) - non-native speakers welcome!
- CompTIA A+/Network+ certifications or equivalent experience
- Experience with VPN, cloud services (AWS/Azure), and endpoint security
- Strong problem-solving skills with customer-first mindset
- Ability to work independently across time zones
- Valid U.S. work authorization or visa sponsorship eligibility