Job Description
Are you ready to kickstart your career without prior experience?
At Florida Digital Solutions, we believe in talent over tenure. We are currently hiring remotely for Customer Support Associates to join our high-performing team. Whether you are a student or looking for a career change, we provide the training and tools you need to succeed.
Why Choose Us?
• Zero Experience Required: We provide comprehensive on-the-job training.
• Remote Work: Enjoy the flexibility of working from home in Florida.
• Competitive Pay: Earn between $18.00 and $25.00 per hour based on performance.
• Growth Opportunities: Clear paths for advancement into Team Lead and Management roles.
At Florida Digital Solutions, we believe in talent over tenure. We are currently hiring remotely for Customer Support Associates to join our high-performing team. Whether you are a student or looking for a career change, we provide the training and tools you need to succeed.
Why Choose Us?
• Zero Experience Required: We provide comprehensive on-the-job training.
• Remote Work: Enjoy the flexibility of working from home in Florida.
• Competitive Pay: Earn between $18.00 and $25.00 per hour based on performance.
• Growth Opportunities: Clear paths for advancement into Team Lead and Management roles.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Accurately document customer interactions and account information in our CRM system.
- Identify and escalate complex issues to the appropriate department.
- Build rapport with customers to ensure high satisfaction and retention rates.
- Collaborate with team leads to improve support processes.
Qualifications
- High school diploma or GED (or currently pursuing one).
- Access to a reliable computer and high-speed internet connection.
- Basic computer proficiency (Microsoft Office Suite, email, and web browsing).
- Strong verbal and written communication skills.
- Ability to multitask and work independently in a remote environment.
- A positive attitude and willingness to learn new software quickly.