Job Description
Join our dynamic remote team as a Customer Support Specialist at NexusConnect Solutions! We're seeking passionate individuals who thrive in client-facing roles and want to build rewarding careers without traditional degree barriers. Enjoy flexible remote work from anywhere in Jersey City while delivering exceptional service to our global clientele. We provide comprehensive training, career advancement paths, and a supportive culture focused on your growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document cases in CRM system and maintain accurate client records
- Collaborate with technical team to troubleshoot complex product issues
- Identify upsell opportunities to enhance customer experience
- Contribute to process improvements through weekly team feedback sessions
- Maintain 30+ daily handle time while ensuring quality resolutions
Qualifications
- High school diploma or equivalent (no college degree required)
- 1+ years customer service or call center experience preferred
- Proficient in Microsoft Office and CRM platforms
- Excellent verbal/written communication skills
- Ability to work independently in remote environment
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet home office space