Job Description
Join FlexPay Solutions, a leading fintech innovator, as a Remote Customer Specialist. Enjoy the flexibility of working from anywhere while serving clients across Los Angeles and beyond. We offer industry-leading daily pay, comprehensive benefits, and a supportive remote-first culture. As a key member of our client success team, you'll drive satisfaction through personalized support and problem-solving. This is your opportunity to build a rewarding career with financial stability and work-life balance.
Why FlexPay?
- Daily pay with no hidden fees
- 100% remote work environment
- Competitive salary + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve payment processing issues with 95% first-contact resolution
- Proactively upsell premium financial services to existing clients
- Maintain 99% accuracy in transaction documentation
- Collaborate with cross-functional teams to improve client experiences
- Meet weekly KPIs for customer satisfaction (CSAT) and resolution time
- Participate in bi-weekly virtual team training sessions
Qualifications
- 3+ years in customer service or fintech support
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving skills with attention to detail
- Ability to work independently in a remote setting
- Excellent communication skills in both English and Spanish
- Experience with payment processing systems a plus
- Valid California work authorization
- High-speed internet and quiet home office setup