Job Description
The Role:
We are seeking a professional, welcoming, and highly organized Receptionist to join the front-of-house team at our prestigious Las Vegas resort. As the first point of contact for our guests, you will play a pivotal role in ensuring a seamless and luxurious experience from the moment they arrive. If you have a passion for hospitality and thrive in a fast-paced environment, we want to meet you.
Why Join Us?
• Competitive hourly rate ($18.00 - $22.00)
• Employee discount on hotel amenities
• Opportunities for career advancement within the hospitality sector
• Supportive and dynamic team culture
• Health, dental, and vision insurance options
What You’ll Do:
- Manage the front desk operations, including check-in and check-out processes with efficiency and a smile.
- Answer and direct incoming phone calls, emails, and visitor inquiries promptly.
- Handle cash handling and credit card transactions accurately.
- Coordinate with housekeeping and maintenance staff to ensure guest rooms and common areas are pristine.
- Assist in the scheduling and management of appointments and reservations.
- Maintain the reception area to ensure it is welcoming and organized at all times.
- Resolve guest complaints or concerns with patience and professionalism.
What We’re Looking For:
- High school diploma or GED equivalent.
- Minimum of 1-2 years of experience in a receptionist or customer service role, preferably in the hospitality industry.
- Excellent verbal communication and interpersonal skills.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and property management systems.
- Ability to multitask effectively in a high-volume, fast-paced environment.
- Professional appearance and demeanor.
- Must be able to work flexible hours, including weekends and holidays.
Responsibilities
- Manage the front desk operations, including check-in and check-out processes with efficiency and a smile.
- Answer and direct incoming phone calls, emails, and visitor inquiries promptly.
- Handle cash handling and credit card transactions accurately.
- Coordinate with housekeeping and maintenance staff to ensure guest rooms and common areas are pristine.
- Assist in the scheduling and management of appointments and reservations.
- Maintain the reception area to ensure it is welcoming and organized at all times.
- Resolve guest complaints or concerns with patience and professionalism.
Qualifications
- High school diploma or GED equivalent.
- Minimum of 1-2 years of experience in a receptionist or customer service role, preferably in the hospitality industry.
- Excellent verbal communication and interpersonal skills.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and property management systems.
- Ability to multitask effectively in a high-volume, fast-paced environment.
- Professional appearance and demeanor.
- Must be able to work flexible hours, including weekends and holidays.