Job Description
Join our award-winning healthcare team as the first point of contact for patients and visitors. Metropolitan Medical Center is seeking a polished Receptionist to deliver exceptional front-desk experiences in our state-of-the-art Philadelphia facility. Enjoy competitive benefits, professional growth opportunities, and a collaborative environment in the heart of Center City.
Responsibilities
- Manage multi-line phone system with exceptional call handling and transfer protocols
- Greet patients/visitors promptly, verify appointments, and collect registration information
- Maintain secure patient records and confidential documentation using EHR systems
- Coordinate mail distribution, office supplies inventory, and facility access control
- Support administrative functions including scheduling, billing inquiries, and insurance verification
- Collaborate with clinical teams to ensure seamless patient flow and service excellence
Qualifications
- Minimum 2 years professional front-desk or reception experience
- Proficiency with EHR systems (Epic/EMR preferred) and Microsoft Office Suite
- Exceptional interpersonal communication and conflict resolution skills
- Ability to multitask in fast-paced healthcare environment with high attention to detail
- Valid Pennsylvania driver's license and reliable transportation
- Basic medical terminology knowledge or willingness to obtain certification