Job Description
Join Our Hiring Event in Boston, MA!
We are looking for dynamic, part-time Technical Support Specialists to join our growing team. This is an excellent opportunity for individuals seeking flexible hours and a role in a fast-paced tech environment.
Why Join Us?
- Competitive hourly rate ($20 - $28/hr)
- Flexible scheduling to fit your lifestyle
- Opportunity for growth within the company
- Modern, collaborative work environment
Don't miss our upcoming Hiring Event. Walk-ins are welcome, but we encourage you to apply online to secure your interview slot.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat to internal and external clients.
- Troubleshoot hardware, software, and network connectivity issues efficiently.
- Document all support interactions and resolutions in the ticketing system accurately.
- Collaborate with senior engineers to resolve complex technical escalations.
- Maintain a high level of customer satisfaction and professional communication.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- 1+ years of experience in technical support or customer service preferred.
- Strong problem-solving skills and attention to detail.
- Basic knowledge of Microsoft Office Suite and operating systems (Windows/Mac).
- Excellent verbal and written communication skills.