Job Description
Are you a tech-savvy professional looking for a flexible work-life balance? Apex Tech Solutions is seeking a dedicated Part-Time Technical Support Specialist to join our growing team in Fort Worth, TX.
We are looking for a self-motivated individual who thrives in a fast-paced environment and is passionate about helping others solve complex technical problems. As a key member of our support team, you will provide exceptional service to our clients, ensuring minimal downtime and maximum productivity.
Why Join Us?
- Flexible part-time schedule (20-25 hours per week).
- Competitive hourly rate and comprehensive benefits package.
- Opportunity for professional growth and skill development.
- Supportive and collaborative company culture.
Don't miss this chance to advance your career with a company that values its employees. Apply today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat to end-users.
- Diagnose and troubleshoot hardware, software, and network issues.
- Manage and maintain a ticketing system, ensuring timely resolution of support requests.
- Document technical issues and solutions in the knowledge base.
- Assist in the deployment and configuration of new workstations and peripherals.
- Collaborate with the IT team to identify trends and improve service delivery.
- Conduct basic user training on company software and security policies.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field preferred).
- 1-2 years of experience in technical support or help desk roles.
- Strong knowledge of Windows operating systems, MS Office Suite, and basic networking.
- Excellent verbal and written communication skills.
- Ability to prioritize tasks and manage time effectively in a remote or hybrid setting.
- Customer-service oriented with a proactive problem-solving mindset.