Job Description
Are you a problem-solving enthusiast looking for a flexible, part-time opportunity?
Apex Systems is currently seeking a detail-oriented Technical Support Specialist to join our dynamic team in Atlanta, Georgia. We offer a direct-hire opportunity for those who excel in troubleshooting, customer service, and maintaining IT infrastructure.
As a part-time member of our elite support staff, you will play a crucial role in ensuring our clients' technology needs are met efficiently and professionally. We value adaptability, technical proficiency, and a positive attitude in our candidates.
Why Join Us?
- Direct Hire Opportunity
- Competitive Hourly Rate ($22 - $32/hr)
- Flexible Schedule
- Professional Development
Responsibilities
- Provide tier-1 and tier-2 technical support via phone, email, and remote desktop tools.
- Troubleshoot and resolve hardware and software issues for end-users.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Document all technical issues, resolutions, and customer interactions in the CRM system.
- Collaborate with the senior IT team to implement preventative maintenance measures.
- Assist in the deployment of new hardware and software updates.
- Maintain a high level of customer satisfaction through clear communication.
Qualifications
- High school diploma or equivalent (Associate degree in IT or related field preferred).
- 1-2 years of experience in a technical support or help desk role.
- Strong knowledge of Microsoft Windows and Office Suite.
- Familiarity with troubleshooting network connectivity issues.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a part-time capacity.
- Customer-focused mindset with a proactive approach to problem-solving.