Job Description
Are you a tech-savvy problem solver looking for a flexible role in San Diego?
We are urgently hiring a Part-Time Technical Support Specialist to join our dynamic IT team. If you have a passion for technology and enjoy helping others navigate complex systems, this is the perfect opportunity for you. We offer a competitive hourly rate and a collaborative work environment.
What You'll Do:
- Provide exceptional Tier 1 technical support via phone, email, and in-person.
- Troubleshoot hardware, software, and network connectivity issues.
- Assist with the setup, deployment, and maintenance of workstations and peripherals.
- Document technical tickets and maintain accurate logs of all support interactions.
- Collaborate with senior engineers to resolve escalated technical issues.
Why Apply?
- Flexible part-time schedule to fit your lifestyle.
- Competitive pay in the San Diego market.
- Opportunity for professional growth within the IT sector.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person.
- Troubleshoot hardware, software, and network connectivity issues.
- Assist with the setup, deployment, and maintenance of workstations and peripherals.
- Document technical tickets and maintain accurate logs of all support interactions.
- Collaborate with senior engineers to resolve escalated technical issues.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- 1-2 years of experience in a technical support or helpdesk role.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts clearly to non-technical users.